Privacy Notice

Personal data and health information for eDialysis.org.

This Privacy Notice explains how DiMS Solutions Sdn Bhd (“eDialysis.org, we, us or our”) collects, uses, discloses, retains and protects personal data when you use eDialysis.org, create an account, register a centre, submit a treatment request or contact us.

1. The personal data we collect

Patient and caregiver information

This may include name, contact details, date of birth, account credentials, home location, emergency or caregiver contact details, treatment-request information, and health information you provide through the approved platform process, such as dialysis needs, treatment dates, treatment preferences and supporting records requested by a centre.

Centre and authorised representative information

This may include centre name, address, contact details, services, availability, authorised representative details, business and licensing information, centre-profile content and communications with eDialysis.org.

Technical and usage information

This may include IP address, device and browser details, log-in and security information, pages viewed, search and request activity, cookie information and communications with us.

2. Why we use personal data

We use personal data to operate and secure eDialysis.org; create and manage accounts; display and maintain centre profiles; enable centre searches and treatment requests; share relevant request information with a selected or requested centre; communicate about requests, accounts and support; prevent misuse; meet legal obligations; improve our services; and send optional marketing communications where you choose to receive them.

3. Health information and consent

Health information is sensitive personal data. We process it only for the treatment-request and platform purposes explained to you, and where required under applicable law, with your express consent. You can choose not to provide requested health information, but this may mean that a centre cannot assess or respond to your treatment request.

4. Who we share data with

We may share relevant information with the centre you select or request so that it can review your enquiry and communicate with you. We may also share information with service providers that help us host, maintain, secure or support eDialysis.org; professional advisers; regulators or authorities where required; and a purchaser or successor in a permitted business transaction. We do not sell personal data.

5. Centres and their independent responsibility

Once a centre receives your information, that centre is responsible for its own handling of your information and for providing treatment. The centre may have its own privacy notice, treatment consent process and retention obligations. Please ask the centre if you have questions about its practices.

6. International transfers

eDialysis.org may use service providers or support teams located outside Malaysia. Where personal data is transferred internationally, we will take steps required by applicable law and contractual arrangements to protect it.

7. Retention

We keep personal data for as long as reasonably necessary to provide the service, manage our relationship with you, resolve disputes, maintain security and meet legal, regulatory or record-keeping obligations. We then delete, anonymise or securely retain the information as permitted or required by law.

8. Security

We use administrative, technical and organisational measures designed to protect personal data. No internet service can guarantee absolute security, so users must also protect their account credentials and use approved channels for sensitive information.

9. Your choices and rights

Subject to applicable law, you may ask about the personal data we hold about you, request correction of inaccurate information, withdraw consent where processing relies on consent, and opt out of direct marketing. We may need to verify your identity before acting on a request.

10. Marketing

We will send optional marketing emails only where you have chosen to receive them or where otherwise permitted by law. You can unsubscribe at any time using the link in the communication or by contacting us.

11. Cookies

Our Cookie Notice explains how cookies and similar technologies are used. Optional analytics or advertising cookies will be used only where enabled and in accordance with your cookie choices where required.

12. Changes, contact and complaints

We may update this Privacy Notice and will publish the current version and effective date on eDialysis.org. Contact our Privacy Team at [email protected]. If you remain concerned after contacting us, you may contact the relevant data protection authority, including the Personal Data Protection Commissioner in Malaysia where applicable.