Frequently Asked
Questions

What is eDialysis.org?

eDialysis.org is a digital platform that connects patients and caregivers with participating dialysis centres. It helps users find centres based on their location and treatment needs, including transit dialysis and ongoing permanent care, and submit a treatment request to the selected centre.

Who is eDialysis.org for?

eDialysis.org is designed for dialysis patients, caregivers and dialysis centres. Patients and caregivers can use the platform to find dialysis care, while centres can make their services and patient availability easier to discover.

How does eDialysis.org work?

Patients search using their location, patient need, preferred treatment date and treatment type. They review participating centre information and submit a treatment request. The selected centre then reviews the request and confirms the next steps.

Is eDialysis.org a dialysis centre?

No. eDialysis.org is a platform that helps patients find and connect with participating dialysis centres. Dialysis treatment is provided by the respective dialysis centre.

Does eDialysis.org provide medical advice or dialysis treatment ?

No. eDialysis.org does not provide medical advice, dialysis treatment or clinical decisions. Treatment eligibility, clinical assessment, availability and final confirmation remain the responsibility of the participating dialysis centre and its healthcare professionals.

Is eDialysis.org only for travelling patients ?

No. eDialysis.org supports Transit Patients who need temporary dialysis away from their usual centre and Permanent Patients who are looking for a centre for ongoing care.

Can a family member or caregiver use eDialysis.org for a patient ?

Yes. A family member or caregiver may help search for a centre and assist with the treatment request. Patient information should be accurate and provided with the appropriate authorisation or consent.

Is eDialysis.org connected to DiMS Dialysis ?

Yes. DiMS Dialysis is integrated with eDialysis.org for relevant centre listing and patient access workflows. eDialysis.org is not limited to centres that use DiMS Dialysis.

Does a dialysis centre need to use DiMS Dialysis to join eDialysis.org ?

No. A centre may join whether it uses DiMS Dialysis, another dialysis management system, its own system or no system. Where connectivity is required, integration can be explored subject to technical compatibility.

Where can I use eDialysis.org ?

Patients can search among participating dialysis centres available on eDialysis.org in supported locations. Available centres and locations depend on the providers currently listed on the platform.

How do I find a dialysis centre on eDialysis.org?

Use the eDialysis.org search to enter where you need dialysis, whether you need transit or permanent care, your preferred treatment date and your treatment type. You can then review participating centres and submit a treatment request.

What information can I use to search for a dialysis centre?

You can search using location, patient need, preferred treatment date and treatment type, such as Haemodialysis or Haemodiafiltration. Available filters depend on the information provided for participating centres.

Can I search for dialysis centres outside my current location?

Yes. You can search another location when travelling, returning home, relocating or planning treatment in advance.

Can I search for dialysis centres outside Malaysia?

You can search for participating centres available on eDialysis.org in supported locations. International coverage depends on the countries and centres currently listed on the platform.

What information can I see about a dialysis centre?

A centre profile may include its location, contact details, treatment types and services, operating information, patient acceptance status, facilities, photographs and other public information provided by the centre.

How do I know whether a centre accepts Transit, Permanent or hepatitis patients?

Participating centre profiles may show whether the centre accepts Transit Patients, is open for Permanent Patients and accepts patients with hepatitis where applicable. Final acceptance remains subject to the centre's facilities, capacity and clinical assessment.

Does a centre appearing in my search mean treatment is available?

No. A centre appearing in search results does not mean a treatment slot is available or confirmed. The centre must review your request before accepting treatment.

What should I do if I cannot find a centre that matches my needs?

Adjust your location, preferred date or treatment type and consider nearby centres where appropriate. Contact eDialysis.org support if you still need assistance.

What is a Transit Patient?

A Transit Patient needs dialysis temporarily away from their usual centre. This may include travel, a family visit, work away from home or a temporary stay in another location.

What is a Permanent Patient?

A Permanent Patient is looking for a dialysis centre for ongoing treatment, for example after relocating, changing centres or needing a new regular centre.

What is the difference between Transit and Permanent Dialysis?

Transit Dialysis is temporary treatment away from a patient's usual centre. Permanent Dialysis is ongoing treatment at a new or regular centre.

Can I use Transit Dialysis when travelling?

Yes. You can search for participating centres in your destination and submit a request before travelling. Supported locations depend on the centres currently listed on eDialysis.org.

Can I use eDialysis.org if I am relocating or looking for a new permanent centre?

Yes. Search for centres in the new location that indicate they are open for Permanent Patients, then submit a request for the centre to review.

Does selecting Transit or Permanent mean a centre will automatically accept me?

No. Selecting your patient need helps identify relevant centres. Final acceptance depends on the centre's capacity, availability, treatment requirements and clinical assessment.

What information might a centre need before accepting my treatment request?

The centre may ask for patient, treatment and medical information such as a dialysis prescription, treatment history, recent laboratory results, medication details and infection screening information. Requirements vary by centre.

How do I submit a treatment request?

Find and review a participating centre, then select the option to submit a treatment request. Provide the requested patient, treatment and date information before sending it to the centre.

Can a caregiver or family member submit a request for me?

Yes. A caregiver or family member may assist, provided the information is accurate and submitted with the appropriate patient authorisation or consent.

What information may be required when submitting a request?

You may be asked for contact and identification details, your preferred date, Transit or Permanent Patient status, treatment type and relevant treatment or medical information. The exact requirements may vary.

Does submitting a request mean my treatment is confirmed?

No. A treatment request is not a confirmed booking. The selected dialysis centre must review and accept the request before treatment is confirmed.

What happens after I submit my request?

The request is sent to the selected centre. The centre reviews its availability and your treatment requirements, may request more information and then advises whether it can accept the request.

Who reviews and confirms my treatment request?

The selected dialysis centre reviews and confirms the request. Clinical assessment, treatment availability and final acceptance remain the responsibility of the centre.

Can I change or cancel a treatment request?

You may ask to change the preferred date or cancel a request. Any change remains subject to the centre's availability and instructions, especially if treatment has already been accepted.

What should I do if the centre cannot accept my request or I have not received a response?

Check the request status and available messages, then follow up with the centre where appropriate. You can also search for another participating centre or contact eDialysis.org support.

Who can list a dialysis centre on eDialysis.org?

eDialysis.org is designed for independent centres, multi-centre operators, hospital dialysis units and NGO dialysis centres. Participation is available whether a centre uses a dialysis management system or not.

Is it free to list my dialysis centre?

Yes. Centre registration and listing on eDialysis.org are currently offered free of charge, with no registration fee to create and submit a listing.

How do I register my centre?

Select List Your Centre for FREE, create a centre account and provide the centre details, authorised contact information and public listing information requested during registration.

Can my centre accept Transit and Permanent Patients through eDialysis.org?

Yes. A centre may indicate that it accepts Transit Patients, is open for Permanent Patients or supports both, provided this reflects its current availability and operating arrangements.

Does my centre have to accept every patient request?

No. The centre decides whether it can accept each request based on availability, capacity, treatment requirements and clinical assessment.

Do I need to use DiMS Dialysis to join eDialysis.org?

No. eDialysis.org is open to participating centres whether they use DiMS Dialysis, another system, their own system or no system.

Can I join if I use another system or do not have a dialysis system?

Yes. Integration with another system can be explored where needed and subject to technical compatibility. A centre without a system can manage its listing through the available eDialysis.org workflow.

Where can I find more information about managing my centre on eDialysis.org?

The Centre Guide explains registration, verification, listing management, patient requests, integration options and centre responsibilities.

How is dialysis centre information reviewed before it is listed?

Centre information submitted to eDialysis.org may be reviewed before publication. The team may contact the centre's authorised representative when clarification or additional information is required. This does not replace applicable regulatory or licensing requirements.

How do I know centre information is current?

Participating centres are responsible for providing accurate information and keeping their public profiles current. Please report information that appears incorrect or outdated.

Does eDialysis.org recommend or rank dialysis centres?

eDialysis.org helps users discover participating centres based on available information and selected search criteria. A centre appearing in the results is not a medical recommendation or endorsement.

Does eDialysis.org make clinical decisions about my treatment?

No. Clinical assessment, treatment decisions and final acceptance remain the responsibility of the respective dialysis centre and its healthcare professionals.

What information does eDialysis.org collect?

eDialysis.org may collect information needed to operate the platform and facilitate interactions, including account information, contact details, treatment request information and other information provided during the relevant process. Refer to the current Privacy Policy for details.

Who can see the information I submit with a treatment request?

Information may be made available to the selected dialysis centre where necessary for it to review and respond to the request. Information handling is subject to the eDialysis.org Privacy Policy and the centre's own privacy and healthcare obligations.

How does eDialysis.org protect my information?

eDialysis.org takes appropriate measures to manage information submitted through the platform responsibly. Refer to the current Privacy Policy for approved details about how information is collected, used and handled.

What should I do if centre information appears incorrect?

Report the information to eDialysis.org. Where appropriate, the team may contact the centre's authorised representative to review or clarify it.

How can I contact eDialysis.org for support?

Contact eDialysis.org if you need help with an account, centre search, treatment request, centre listing or integration enquiry. Provide enough information for the team to understand the issue.

Can eDialysis.org help me with a medical emergency?

No. eDialysis.org is not an emergency medical service. If you require urgent medical attention, contact the appropriate emergency service or seek immediate care from a healthcare facility.